Operational Consulting:

• Standard Operating Procedures (SOP) development and review

•Workflow optimization (front-of-house and back-of-house)

• Cost control and efficiency strategies

• Vendor and supply chain evaluation

• Health, safety, and compliance audits

• Menu engineering and kitchen efficiency

• Reservation and POS system analysis

Staff Training & Development:

• Customer service and guest experience training

• Upselling and sales techniques

• Leadership and management coaching

• Onboarding and staff manuals

Mystery Shopper Services:

• Anonymous evaluations from a guest perspective

• Comprehensive scoring and qualitative reports

• Service timing and staff engagement assessment

• Cleanliness and maintenance reviews

• Food and beverage quality checks

• Compliance with brand standards and SOPs

• Repeat visits for progress tracking

Business Strategy & Revenue Management:

• Pricing strategy and yield management

• Competitive benchmarking

• Brand positioning and market analysis

• New concept development

• Business plan creation

• P&L review and financial diagnostics

Guest Experience Design:

• Journey mapping and touchpoint audits

• Lobby, room, and public space ambiance consulting

• Sensory branding (sound, scent, visual themes)

• Signature service development

• Concierge and VIP guest service training

Pre-Opening & New Concept Development:

• Feasibility studies

• Brand concept and theme creation

• Licensing, permitting, and setup assistance

• Layout and design input

• Pre-opening marketing and launch support

• Hiring and team setup

Crisis & Turnaround Management:

• Audit of underperforming operations

• Emergency SOP overhauls

• Reputation recovery strategies

• Financial rescue and restructuring

Audits & Performance Reviews:

• Full operational audits

• Guest satisfaction and review analysis

• Staff performance evaluations

• Brand compliance audits

• Monthly or quarterly performance tracking